Delivery Information

How your eSIM is delivered

Utel Mobile sells digital eSIM data plans, so there is nothing to ship and no delivery fee. Once your payment is confirmed, your eSIM QR code and installation instructions are sent to the email address on your order, usually within a few minutes.

If the email does not arrive

• Check your spam, junk or promotions folder.
• Make sure the email address on your order is correct.
• Still nothing after 30 minutes? Contact us with your order number and we will resend it.

Installing your eSIM

1. Connect your phone to Wi-Fi.
2. Open Settings › Mobile Data (Cellular) › Add eSIM and scan the QR code.
3. Leave the new line switched off until you arrive.
4. After landing, switch the eSIM line on and enable data roaming for it.

When your plan starts

Receiving or installing the eSIM does not use up your plan. Validity starts when the eSIM first connects to a supported network at your destination, so you can install it days before you travel.

Before you buy

Your phone must support eSIM and be carrier-unlocked. Dial *#06# – if an EID number is shown, your phone supports eSIM.